LEGAL
Returns & Refunds
LAST UPDATED SEPTEMBER 2026
Hardware eligibility
Return eligibility depends on product condition, applicable manufacturer or distributor return terms, and applicable law. Contact NexFoundry Digital before returning a product so eligibility and return instructions can be confirmed.
Products with restrictions
Opened, configured, activated, special-order, clearance, custom-built, software, licence and subscription products may be final sale or subject to return restrictions or restocking charges. Applicable restrictions will be communicated where reasonably available.
Shipping, setup and service charges
Delivery, setup, migration, installation and other services already performed are generally non-refundable. Return shipping, restocking or supplier charges may apply where permitted and will be communicated before a return is processed.
Defective products & warranty
Defective products may be covered by a manufacturer warranty or distributor process. NexFoundry Digital can assist with a warranty claim where applicable, but approval, replacement, repair timing and warranty coverage remain subject to manufacturer or distributor terms.
Digital services and custom work
Deposits, completed development work, design work, software configuration and other custom services are governed by the applicable quote, agreement or statement of work. Custom services are not treated as retail hardware returns.
Applicable rights
Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer-protection law.
Questions about this page? Email info@nexfoundrydigital.ca or call 226-884-9172.