NEXFOUNDRY CLIENT SUPPORT
Support that stays organized.
Submit a support request, follow its progress and keep your conversations organized through the NexFoundry Digital support desk.
- 1 business day
- FIRST REPLY, STANDARD
- Same day
- URGENT OUTAGES
- $30–50
- PER ISSUE
HOW SUPPORT WORKS
Raise it. Track it. Resolve it.
- 01Submit your requestSubmit a support request through the client portal with the relevant details, screenshots, or supporting files.
- 02Receive confirmationYour request is logged and assigned a ticket number, allowing you to track its status and all related communication.
- 03We review itYour request is reviewed to determine the appropriate action, expected timeline and any applicable costs.
- 04Resolved and closedOnce the work is completed and the solution is confirmed, the request is documented and the support ticket is closed.
Urgent — site, app or critical service down?
For critical service interruptions, call 226-884-9172 after submitting your support request. Critical outages are prioritized for review.
EXISTING CLIENT SUPPORT
Access your support portal
Secure client support
Sign in to submit new support requests, track open tickets, reply to existing conversations and review your support history.
✓Submit and manage support requests
✓Track open and resolved tickets
✓Reply to existing conversations
✓Review your support history
Sign In to Client Portal→
SECURE ACCESS · ZOHO DESK SUPPORT
New business enquiry rather than a support request? Contact NexFoundry Digital.